bajilive99 Privacy Policy

1. Definitions and Scope

The following terms are used in this Policy:

• Personal Information — Any information from which a person can be identified, directly or indirectly. For example: name, email address, phone number, bank account details.
• User / You — Any person who visits or uses the bajilive99 website or services.
• Platform — The bajilive99 website, applications, and all associated digital services.
• Third Party — Any person, organization, or entity other than bajilive99.

This Policy applies to all services and products of bajilive99. It remains in effect even when the platform is accessed from outside Bangladesh.

2. Information We Collect

bajilive99 may collect the following categories of information from various sources:

2.1 Registration and Account Information

• Full name, date of birth (for age verification)
• Email address and mobile number
• Username and password (stored in encrypted form)
• Address and national identity card details (for KYC verification)

2.2 Financial Information

• bKash, Nagad, Rocket, Upay mobile banking numbers
• Bank account number and routing information
• Transaction history (records of deposits and withdrawals)

2.3 Technical Information

• IP address, device type, and operating system
• Browser type and version
• Cookies and session data
• Website visit history and navigation patterns

2.4 Gaming Activity

• Game history, bet amounts, records of wins and losses
• Bonus claim and usage information
• Duration of activity on the platform

3. How We Collect Information

We collect your information in the following ways:

• Direct Collection: Information you voluntarily provide during registration, login, form completion, or when contacting us.
• Automatic Collection: Information automatically collected through cookies, log files, and other technologies while you use the platform.
• From Third Parties: Information received from payment gateways or identity verification service providers.

4. Purposes for Using Your Information

bajilive99 uses your personal information for the following legitimate purposes:

4.1 Account and Service Management

• Creating, verifying, and keeping your account secure
• Processing transactions — completing deposits and withdrawals
• Providing bonuses, rewards, and VIP benefits
• Customer support and complaint resolution

4.2 Legal and Regulatory Obligations

• Age verification — providing services only to those aged 21 or above
• Anti-money laundering (AML) and fraud prevention
• Financial security monitoring

4.3 Service Improvement

• Improving platform performance and user experience
• Identifying and resolving technical issues
• Providing personalized gaming recommendations

4.4 Communication

• Sending important account notifications
• Promotional offers and bonus information (with your consent)
• Security alerts and updates

5. Data Storage and Security

bajilive99 gives the highest priority to the security of your personal information. We implement the following technical and organizational measures:

• SSL/TLS Encryption: All data transmitted between your browser and our servers is sent through encrypted channels.
• AES-256 Data Encryption: Stored sensitive information is protected with industry-standard encryption.
• Firewall and Access Controls: Only authorized personnel can access personal information.
• Security Audits: Regular system security reviews and vulnerability assessments are conducted.
• Limited Access Policy: Employee access to information is restricted on a need-to-know basis.

We may retain information while your account is active and for a specified period after account closure as required by law. In the event of a security breach, we will notify affected users as quickly as possible.

6. Sharing Information with Third Parties

bajilive99 does not sell or rent your personal information. However, information may be shared with third parties in the following limited circumstances:

6.1 Service Provider Partners

• Payment processing partners (bKash, Nagad, Rocket, Upay, and banks) — to complete transactions
• Identity verification services — to carry out the KYC process
• Technology service providers — to operate the platform

6.2 Legal Obligations

We may be required to disclose information in response to a court order, a lawful request from a government authority, or as required by legal process. In such cases, we disclose only the information required by law.

6.3 Business Transfers

In the event of a change in business ownership of bajilive99, user information may be transferred, but the new owner will be bound to comply with this same privacy policy.

All third-party service providers are contractually required to comply with bajilive99's privacy standards.

7. Cookies and Tracking Technologies

The bajilive99 platform uses cookies and similar technologies. These technologies serve the following purposes:

• Essential Cookies: Maintaining login sessions and ensuring security. The platform cannot function properly without these.
• Functional Cookies: Remembering your preferences and settings (such as language selection).
• Analytics Cookies: Monitoring platform usage to improve service quality.

You can control or delete cookies from your browser settings, though this may affect some platform features.

8. User Rights

bajilive99 respects your following rights:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request that incorrect or incomplete information be updated.
• Right to Erasure: The right to request deletion of your information in certain circumstances.
• Right to Restrict Processing: The right to request that your information be used in a limited way for specific purposes.
• Right to Object: The right to opt out of marketing communications.
• Right to Data Portability: The right to receive your information in a structured format.

To exercise these rights, please contact our support team. We may be required to retain certain information for legal obligations or security reasons.

9. Privacy of Children and Minors

bajilive99's services are exclusively for those aged 21 or above. We do not knowingly collect any personal information from minors. Age is verified at the time of registration, and if a user is identified as a minor, their account is immediately cancelled.

If we become aware that information from a minor has been collected by mistake, we will delete it immediately. If you have any concerns about this, please let us know.

10. International Data Transfers

Your information may be stored or processed on servers outside Bangladesh. In such cases, we ensure that:

• Transferred information will enjoy the same protection standards described in this Policy.
• Third-party recipients are contractually required to ensure adequate security measures.
• Technical measures that meet international data protection standards are used.

11. Policy Changes and Updates

bajilive99 reserves the right to change this Privacy Policy at any time. For significant changes, we will:

• Publish a special notice on the website.
• Notify registered users by email.
• Update the "Last Updated" date at the top of the Policy.

If you continue to use the platform after changes are made, you are considered to have given your consent to the updated Policy. You should review this Policy carefully before any significant changes take effect.

12. Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us:

• Live Chat: 24/7 support in Bengali
• Email: [email protected]

We will try to respond to your request as quickly as possible. Protecting your information is our highest priority and we value your trust.